Refund policy

Standard StargazeWorks products are made to order for the telescope model selected when the order is placed. Custom builds are made to the measurements you supply.

Fitment and manufacturing issues

If a standard product does not fit the telescope model shown on your order, or any product arrives with a manufacturing defect, contact us within 30 days of delivery at david@stargazeworks.com. Include your order number and a photo or short video showing the issue.

Once confirmed, we will make and ship a replacement at no charge. We may ask for measurements to help correct the fit. Do not send a product back unless we ask you to. If a return is required for a confirmed fitment or manufacturing issue, we will provide return instructions and pay the return shipping cost. There is no restocking fee for an approved claim.

This guarantee does not cover selecting the wrong telescope model, modifying the product, misuse, or damage after delivery.

Custom builds made from your measurements

Custom builds are made to the ID, OD, front-cell depth, and other measurements you provide. Our fitment guarantee does not apply to these custom builds. Please check your measurements before ordering.

This exception concerns fit based on customer-supplied measurements. It does not change how we handle manufacturing defects or your applicable statutory rights.

Change-of-mind returns and exchanges

Because products are made to order for a selected telescope model, we do not accept change-of-mind returns or exchanges, except where required by applicable law.

Cancellations and refunds

Contact us immediately if you need to cancel. We can cancel an order and issue a full refund before production begins. Cancellation is not guaranteed after printing has started.

Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.

Nothing in this policy limits rights that cannot legally be limited.

Contact: david@stargazeworks.com